CB54 Offline Issues Troubleshooting
If your camera shows offline in the O-KAM Pro app, try the following steps to restore the connection:
- Confirm Power. Make sure the camera is powered on. Make sure the camera battery is charged—low battery can weaken the Wi-Fi connection.
- Restart Devices. Restart the camera and see if it comes back online.
- Check Wi-Fi Password. If the Wi-Fi password has been changed, please reset the camera (hold the reset button for 5 seconds) and add it back to your O-KAM Pro account with the new password.
- Check Internet Connection. Use your phone to confirm that the target Wi-Fi network is working and has stable internet access.
- Closer to Router. If possible, move the camera closer to the router or remove obstacles between them to improve signal strength.
- Try 2.4G Wi-Fi. 5G Wi-Fi offers faster speeds, while 2.4G has a longer range. You can try 2.4GHz Wi-Fi instead of 5GHz Wi-Fi.
- Reset & Reconnect. If the above steps don't work, reset the camera (hold the reset button for 5 seconds) and add it back again in the O-KAM Pro app.