Wi-Fi connection problem (UBox app)

  1. Please check the user manual to ensure you are using the correct APP for the camera.

  2. Please check whether the Wi-Fi name and password are correct. Only supports 2.4GHz Wi-Fi.

  3. Before trying the Wi-Fi connection again, please take your camera and your phone closer to the Wi-Fi router, just in case the Wi-Fi is too weak for a connection.

  4. Before scanning the QR code during the Wi-Fi connection process, please make sure the camera's light is flashing blue. If it's not the correct status, please reset the camera by pressing the reset button on the back. This is the most likely reason for the Wi-Fi connection failure.

  5. Some Wi-Fi router brands (like Fritz!Box) have both 2.4G and 5G networks under the same Wi-Fi name (SSID) by default. In this case, the connection might fail if the router provides a 5G network as a priority. Even if you made the connection successfully, the camera might suffer from offline problems at random times.

    Please check the link below to make sure your router is set correctly to prevent the problem.

    https://javiscam.net/pages/fritzbox-split-wifi

  6. If your camera has a red light on after scanning the QR code, it means the camera successfully got the information from the QR code, but failed due to an unsuccessful configuration. You've likely input the wrong Wi-Fi name/password, or you are trying to connect to a 5G network. Please check your Wi-Fi router management system to confirm the information.

  7. If everything goes well, but the connection still fails after scanning the code, please restart your phone and the Wi-Fi router, just in case one of them is full of cache. Restart will clear all the unimportant cache inside them.

    If all the above suggestions don't work, there is a small chance that the camera is a rare defective. In this case, please request a replacement on Amazon. If Amazon can't give you a brand-new replacement, please let us know. Our sales team will handle the request for you.

    Besides, we have a short user guide video on YouTube. It will walk you through the whole WiFi connection process.