X13 Offline Issues Troubleshooting

If your camera shows offline in the iCSee app, try the following steps to restore the connection:

1. Confirm Power. Make sure the camera is powered on. Make sure the camera battery is charged—low battery can weaken the Wi-Fi connection.
2. Restart Devices. Restart the camera and see if it comes back online.
3. Check Wi-Fi Password. If the Wi-Fi password has been changed, please reset the camera (hold the reset button for 5 seconds) and add it back to your iCSee account with the new password.
4. Check Internet Connection. Use your phone to confirm that the target Wi-Fi network is working and has stable internet access.
5. Closer to Router. If possible, move the camera closer to the router or remove obstacles between them to improve signal strength.
6. 2.4G Wi-Fi Only. This camera does not support 5GHz Wi-Fi. If your Wi-Fi combines 5GHz and 2.4GHz, please create a 2.4GHz-only network through your router’s management settings. You can access these settings using the software provided by your router manufacturer.
7. Reset & Reconnect. If the above steps don't work, reset the camera (hold the reset button for 5 seconds) and add it back again in the iCSee app.