OKAM Wi-Fi Offline Issues Troubleshooting (O-KAM Pro app)

If your camera shows offline in the O-KAM Pro app, try the following steps to restore the connection:

1. Confirm Power.

   Make sure the camera is powered on. Make sure the camera battery is charged—low battery can weaken the Wi-Fi connection.

2. Restart Devices.

   Restart the camera and see if it comes back online.

3. Check Wi-Fi Password.

   If the Wi-Fi password has been changed, please reset the camera (hold the reset button for 5 seconds) and add it back to your O-KAM Pro account with the new password.

4. Check Internet Connection.

   Use your phone to confirm that the target Wi-Fi network is working and has stable internet access.

5. Closer to Router.

   If possible, move the camera closer to the router or remove obstacles between them to improve signal strength.

6. Try 2.4G Wi-Fi.

   5G Wi-Fi offers faster speeds, while 2.4G has a longer range. You can try 2.4GHz Wi-Fi instead of 5GHz Wi-Fi. Learn more in our 5G Wi-Fi guide.

7. Reset & Reconnect.

   If the above steps don't work, reset the camera (hold the reset button for 5 seconds) and add it back again in the O-KAM Pro app.