Yoosee CS996 Wi-Fi Offline Issues Troubleshooting (Yoosee app)

If your CS996 window camera shows offline in the Yoosee app, try the following steps to restore the connection:

1. Check Phone.

   First of all, please make sure your phone has an active internet connection. If your phone is offline, the app cannot receive footage from the camera, even if the camera itself is working normally.

2. Confirm Power.

   Make sure the camera is powered on. Make sure the camera battery is charged. Low battery can weaken the Wi-Fi connection.

3. Restart Devices.

   Restart the camera and see if it comes back online.

4. Check Wi-Fi Password.

   If the Wi-Fi password has been changed, please reset the camera (hold the reset button for 5 seconds) and add it back to your Yoosee account with the new password.

5. Check Internet Connection.

   Use your phone to confirm that the target Wi-Fi network is working and has stable internet access.

6. Closer to Router.

   If possible, move the camera closer to the router or remove obstacles between them to improve signal strength.

7. Try 2.4G Wi-Fi.

   5G Wi-Fi offers faster speeds, while 2.4G has a longer range. You can try 2.4GHz Wi-Fi instead of 5GHz Wi-Fi. Learn more in our 5G Wi-Fi guide.

8. Reset & Reconnect.

   If the above steps don't work, reset the camera (hold the reset button for 5 seconds) and add it back again in the Yoosee app.