X13 Offline Issues Troubleshooting
If your camera shows offline in the iCSee app, try the following steps to restore the connection:
- Confirm Power. Make sure the camera is powered on. Make sure the camera battery is charged—low battery can weaken the Wi-Fi connection.
- Restart Devices. Restart the camera and see if it comes back online.
- Check Wi-Fi Password. If the Wi-Fi password has been changed, please reset the camera (hold the reset button for 5 seconds) and add it back to your iCSee account with the new password.
- Check Internet Connection. Use your phone to confirm that the target Wi-Fi network is working and has stable internet access.
- Closer to Router. If possible, move the camera closer to the router or remove obstacles between them to improve signal strength.
- 2.4G Wi-Fi Only. This camera does not support 5GHz Wi-Fi. If your Wi-Fi combines 5GHz and 2.4GHz, please create a 2.4GHz-only network through your router’s management settings. You can access these settings using the software provided by your router manufacturer.
- Reset & Reconnect. If the above steps don't work, reset the camera (hold the reset button for 5 seconds) and add it back again in the iCSee app.