Time synchronization & Timestamp (UBoxPro app)
The camera uses the internet to synchronize its time. If the camera is not connected to Wi-Fi (or the router temporarily loses internet access), it cannot obtain the correct time. Videos recorded during this period will not have a timestamp.
Videos recorded while the camera is offline will be saved with a default date instead of the actual date. See the link below for more details.
pages/video-storage-without-wifi
Cameras that are designed to use the UBoxPro app support both 24-hour and 12-hour time formats. You can switch between different time formats by following the steps below:
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Please tap the preview image of your camera to enter the live view interface.
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Please tap the settings button on the top right (the gear icon) to enter the settings page.
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Tap to enter the "General settings" page.
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Tap "Time settings" to check and adjust the timestamp format.
If you can't find "Time settings" on the "General Settings" page, your camera is likely compatible with the UBox app instead of UBoxPro. The UBox app and its devices can not support switching between 12-hour and 24-hour time formats and only use the default timestamp format.
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Tap "Sync time" at the bottom of the page to synchronize the camera's time with your phone.
