Wi-Fi Camera Offline problem (UBox app)
Camera shows offline or a black screen
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Check if your phone already approves the APP to use mobile data and WiFi. If the APP doesn't have this authorization, the APP can't access the camera via the internet.
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Bring your camera closer to the Wi-Fi router. See if the image shows up again in the APP when the camera is closer to the router. The camera needs strong Wi-Fi to ensure its access to the internet. If the camera is far away from the router, the WiFi connection might be poor and unstable.
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If bringing the camera closer to the router doesn't work, please use your phone to check if your WiFi router works fine or not. Sometimes the router itself might temporarily disconnect from the internet. Please also check if the WiFi name or password has changed.
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There is a small chance that your phone or the router has run out of cache. In this case, the APP can't get enough room on your phone to show the images. Simply restart (not reset) your phone, or the router will automatically clear all the unimportant cache.
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Some Wi-Fi router brands (like Fritz!Box) have both 2.4G and 5G networks under the same Wi-Fi name (SSID) by default. In this case, the connection might fail if the router provide 5G network as a priority. Even if you've completed the network connection (setup) successfully, the camera might suffer from offline problems at any time.
Please check the link below to make sure your router is set correctly to prevent the problem.
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It's also possible your camera just ran out of power. Please try to charge it for an hour and restart it.
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If your camera has a red light solid on, it means the camera failed to connect to the WiFi due to a configuration problem. The Wi-Fi name/password has likely been changed recently, or there have been any special settings made for this WiFi recently. Please check your WiFi router management system to confirm the information.
