CB54 Motion Detection Troubleshooting (O-KAM Pro app)

Like most battery-powered security cameras, this camera uses a PIR motion sensor to detect motion.

If your camera isn’t detecting motion as expected, try the following steps to identify the cause:

Missing and Slow Motion detection:

1. Before confirming a missing motion detection issue, first check your saved recordings (micro SD card or cloud).

   If motion clips are saved but you did not receive any alerts, the issue is likely notification settings, not detection.

   If you are not receiving alerts, please refer to the notification troubleshooting section.

   /pages/faq-okam-notification-issues

2. Ensure Motion Detection is enabled in the app. Turned on by default.

   

3. By default, the camera has a 15-second cool-down period after recording motion. This Recording Duration can be adjusted in the Monitoring Function settings.

4. We recommend disabling the Activity zone (in Monitoring Function), as it may not always be perfectly precise and could lead to missed detections.

5. Ensure the camera faces an open area. Do not cover or shroud the front of the camera. Otherwise, the PIR motion detection function will not work.

6. The PIR motion sensor works based on heat and cannot detect motion through glass or windows.

   

   It may miss some motions from small animals.

   It may miss motions or trigger false detections in very hot areas.

7. In the Power Saving Mode, the camera takes about 1 second to wake up and start recording after detecting motion.

   Weak or slow Wi-Fi connections can also increase this delay. As a result, fast-moving objects may be missed or appear in empty video clips if they move out of view before recording begins.

   For better results, adjust the camera angle and placement so movement stays in view longer.

8. Motion may not be reliably detected when someone walks directly toward the camera, because the movement is minimal within the camera’s view. The sensor works best when motion moves across the camera's view.

   To solve this problem, adjust the camera angle and placement so that people move across its view instead of directly toward it.

   Mounting the camera to the side of the walkways and adjusting the sensitivity in the app can also help.

   

False Motion detection:

1. If you're getting false alerts, turn on Human Detection to focus on human shapes and ignore other motion. This helps reduce unnecessary alerts and recordings.

2. Avoid pointing the camera at areas with frequent small movements, such as trees, shadows, curtains, or reflective surfaces, which can trigger false alerts.